Terms of Service

By accessing or using FlexR services, you agree to these Terms.

These Terms apply to:

• Riders (FlexR Users)
• Drivers (FlexD)
• Corporate Clients
• Administrators & Dispatchers

FlexR provides:

• Airport Transfers
• Hourly Charter (6 hours)
• Intracity Trips (12 hours)
• Intercity Trips (24 hours)
• Concierge Add-Ons
• Corporate Transportation

FlexR is a transportation management platform.

Reservations must be:

• Paid at least 3 hours before trip start
• Or they enter a 1-hour cancellation window
• Automatically cancelled if unpaid after grace period

Reference numbers are issued as: FLX-XXXXXX

Pricing includes:

• Base rate
• Vehicle class factor
• Add-ons (stops, concierge, etc.)
• Applicable taxes (Federal + State)
• Night surcharge (10pm–6am)
• Waiting fees (after free period)

Dynamic pricing may apply.

FlexR reserves the right to update pricing logic.

Reservations may be cancelled:

• By user before finalization
• By non-payment expiry
• By Admin for policy violations
• By force majeure conditions

Refunds are processed according to payment method.

Drivers must:

• Complete onboarding
• Sign contract
• Meet KPI standards
• Maintain ratings above threshold
• Follow safety standards

FlexR may suspend or deactivate drivers for:

• Safety violations
• Low ratings
• Fraud
• Policy breaches

During active trips, both riders and drivers may trigger panic alerts.

False misuse may result in suspension.

Corporate accounts may:

• Receive Net7 / Net30 billing
• Have multiple authorized users
• Be suspended for overdue invoices

FlexR is not liable for:

• Indirect damages
• Missed flights due to third-party factors
• Force majeure events
• Driver misconduct outside platform oversight

Liability is limited to the amount paid for the trip.

Disputes shall be governed by Nigerian law.

Venue: Lagos State, Nigeria.

Arbitration may be required before litigation.

FlexR may suspend accounts for:

• Fraud
• Non-payment
• Abuse of platform
• Policy violations

FlexR may modify these Terms at any time.

Continued use constitutes acceptance.