Rent with confidence
FlexR is built on trust. Every vehicle is verified, every payment is secured, and every trip is backed by real support.
Verified Vehicles
Every listing is inspection-verified before it goes live. Vehicles that fail compliance checks are not published to the marketplace.
Secure Payments
All payments are processed by Stripe with bank-level encryption. We never store your full card details on our servers.
Protection Options
Choose FlexR Coverage with deductible options at checkout, or use your own valid auto insurance. Either way, you are covered.
Identity Verification
Renters complete identity and license verification before pickup — protecting hosts and their vehicles.
Clear Agreements
Every booking is backed by a clear rental agreement, transparent pricing, and a documented pre- and post-trip inspection.
Real Support
Reach our team by phone, email, or WhatsApp. We are available for bookings and support throughout your rental.
How Verification Works
Vehicle Inspection
Each vehicle passes a compliance and safety inspection before it is published to the marketplace.
Renter Verification
Renters complete identity and license verification at checkout, before any vehicle is released.
Documented Handover
A pre-trip and post-trip inspection records condition and mileage, protecting both parties.
Cancellation & Refunds
- Free cancellation up to 24 hours before pickup.
- Cancellations within 24 hours may incur a fee.
- Security deposits are released within 3–5 business days after return inspection, provided no damage or excess mileage.
- Any damage is resolved through our documented claims process.
Damage Handling
Every rental includes a documented pre-trip and post-trip inspection with photos.
If new damage is found after your rental, it is compared against the pre-trip record.
Damage attributable to the renter is charged through the security deposit or protection deductible.
Disputes are reviewed through our claims process with evidence from both parties.
Host Protections
Every renter is identity-verified before a vehicle is released.
Security deposits are authorized at booking to protect against damage.
Hosts choose their protection level — platform coverage or renter-provided insurance.
Hosts have access to full inspection records and claims documentation.
Privacy & Data Handling
Identity and license data is used only for verification — never sold or shared for marketing.
Payment details are processed by Stripe — we never store full card numbers.
Inspection photos are retained for claims documentation and dispute resolution.
See our Privacy Policy for full details.
Emergency & Escalation
For emergencies during a rental, contact local authorities first, then call our support line.
Our team is available by phone, email, and WhatsApp for urgent issues.
Disputes that cannot be resolved between parties are escalated to our claims team for review.